Hook LDN is committed to protecting the privacy of our site, visitors and customers. The information you provide Hook LDN with will be used in the processing of your order and to contact you when necessary. We will not disclose information about customers to third parties except where it is part of providing a service to the customer.
We have to ask for certain information when processing orders: your name, address, e-mail address, credit card information. We do not store credit card details nor do we share customer details with any 3rd parties.
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail. You will also be given the opportunity to unsubscribe from such offers either by email or in ‘your account’ settings at Hook LDN.
Hook LDN customers who register have the option to opt-out of receiving marketing communications. If you do not wish to continue to receive marketing from us and/or selected third parties you can by logging into your account on our website. Once logged in you should un-tick ‘receive newsletter’. Or click on the ‘unsubscribe’ link in any email you receive from Hook LDN.
What are Cookies?
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Hook LDN use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However this may prevent you from taking full advantage of the website.
Managing Your Cookies
Internet browsers allow you to manage your cookies. You can set your devices to accept all cookies, to let you know when a cookie has been set, or never to receive cookies.
Please be aware that disabling cookies completely means that certain personalised features will not then be provided to you and therefore may not be able to make full use of all of our website’s features.
To learn more about cookies, how to manage them and how to opt-out of using them click here -http://www.aboutcookies.org/
For more information about cookies set by Google (including YouTube) and how to opt-out please see here - http://www.google.com/intl/en/policies/privacy/
You can also delete cookies already stored on your computer:
-in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835)
-in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
Please note: there are many different browsers available, and each browser works in a different way: use the ‘Help’ menu in your browser to find out how to change your cookie preferences. For information on how to do this on the browser of your mobile phone you should refer to your handset manual.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Protecting Your Security
We will disclose any information that you provide if required to do so by law .We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity your credit rating is unaffected.
Third Party Sites
Hook LDN may contain links to website partners. Please note that they will have their own privacy policies.
Please feel free to contact Hook LDN at any time to request details of any information we hold on file. Before disclosing this information we may require proof of identity:
or in writing at:
222 Kensal Road