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Terms & Conditions

Returns Policy

All items must be returned to us under the terms and conditions provided on our Returns Policy page. Request for a return must be stated in writing within FIVE days of receiving your goods. All goods must be returned in original re-sellable condition with the exception of faulty items, custom frames and prescriptions. We are within our right to refuse any customer a refund if these terms are not adhered to. This returns policy does not affect your statutory rights.

Placing An Order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and Hook LDN for the sale of our products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer's statutory rights.

Prices and availability of goods is subject to change without notice. Please see delivery times and charges to determine whether delivery charges apply to your location.

Cancelling Orders

You may cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Delivery

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) or for delivery at any time other than the estimated date for delivery. All orders received before 3pm - subject to availability - will be dispatched on the same day. Those orders received after 4pm will be dispatched on the following day. UK orders are dispatched on Next Day Delivery whilst orders outside the UK Mainland will arrive within 2-5 working days depending on a delivery method chosen by the customer.

Conformity of Goods

A description of the goods is set out on our website. All products are accompanied by a high resolution image which is produced in-house and is subject to copyright. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there may be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods.

Gift Cards
Redeeming a Gift Card
Gift cards can be redeemed on the payment page when making your purchase. 
On the checkout page, enter your unique code from the card in the
‘DISCOUNT’ box and press the ‘APPLY’
 button. This will deduct the
nominated value of the card.
      If your gift card exceeds the total order amount, we are unable to refund any balance.
The gift card has a one time use for the full value only.
All remaining balances exceeding the value of your gift card must be paid by credit or debit card.
Gift Card Returns
Gift cards cannot be returned or exchanged for cash
All returned items that were paid for with a gift card will be refunded as a store credit for you to use against a future order. 
For item(s) paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as a store credit 
For more information, please see our standard terms and conditions.

Discounts

To clarify for customers wishing to use our discount codes, these can be used at customers' discretion although Terms and Conditions apply to all. It is the customers responsibility to apply the code at the checkout unless a technical issue should occur. Discount can not be applied or refunded once the order is complete. Only one code can be applied per order and do not apply to delivery costs unless stated otherwise. Codes may not be used on sale items or in conjunction with another offer unless stated otherwise. Please note: We can not honour a discount after the order has been placed.

Data Protection

Hook LDN use of personal information supplied by you when you use this website is governed by our privacy policy. It is never shared with third parties.

Licence

Hook LDN grant you a non-exclusive licence to access and use the content in this website for your personal purposes. You may not reproduce or distribute any part of the content for commercial purposes. You acknowledge that the copyright, database rights and all other intellectual property rights comprised in or relating to this website and in the data it contains belongs to Hook LDN

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