United Kingdom: 1 - 2 working days
Europe: 4 - 6 working days
United States of America: 6 - 8 working days
Rest of the world: 6 - 8 working days
HOW DO I RETURN MY PURCHASE?
FREE UK returns
To return your unworn eyewear, please email firstname.lastname@example.org within 3 days of receiving to inform us of your return. With the exception of frames ordered with prescription lenses, all frames are eligible for our 'Try For Free' offer (up to 4 frames max per order). No charge will be made to your card if your order is returned in full within 9 days of ordering.
If an order is not received back with the 9 day window, the payment card will be charged, however, you are still entitled to a refund/exchange up to 14 days from receipt of original order.
Frames fitted by Hook LDN with prescription lenses can be returned for a refund, subject to a £50 return fee.
Email email@example.com for a returns postage label to return, print off and affix to the parcel then drop at your nearest MyHermes drop point.
Please ensure product is intact and that all packaging and accessories are included in re-sellable condition.
The return address is:
Unit 316, Canalot Studios
222 Kensal Road
London, W10 5BN
ALL UK RETURNS ARE FREE
Please note, this policy only applies to online orders. Items purchased in our retail outlets are subject to different terms.